COVID-19
Faqs

We’ve gathered some resources for the most frequently asked questions (FAQs) we’ve received from businesses and employees, and compiled the answers on this page. 

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Do I qualify for a check from the Federal government?

The federal government program to send checks to citizens is being managed by the IRS. Learn more > 

I can’t go to work because my children’s school has been cancelled. What can I do?

We know that there are many challenges facing all of us due to the public health crisis. However, know that there are resources you can use. You may qualify for certain benefits. Go to the State Education page and scroll down to “School Closures” and “Reduced Work Hours.” In addition, the Federal Department of Labor has their own FAQ page

My family is in trouble, where can I get help?

This is a difficult time for many individuals and families. Know that there are many resources available to you.  You may find many of the links on this page helpful. Otherwise, a general resource for help within our community can be found on the United Way’s website. 

Someone has shut off my power/water/utility! What can I do?

Right now, there is a prohibition against stopping utility services due to the public health crisis. Each utility has its own rules and regulations. You may be able to find information at each of the utility websites:

My water has been shut off, what can I do?
The Governor has issued executive order N-42-20 which limits a water supplier ability to shut off service. This does not mean you are not obligated to pay. Review the executive order and contact your local water company with questions.
I/Someone in my family/household has been laid off/fired/furloughed… what do I do?

This is a difficult time for many, many people, including those that have lost their jobs due to the public health crisis. Fortunately, there are a number of resources available to you:

I feel sick. What should I do?

You should connect with your physician or community clinic for information about your personal health. You may qualify for disability coverage due to illness. Refer to this page for information. 

I lost my health insurance/I need health insurance/I can’t pay my medical bills, can someone help?

This is a challenging time for everyone, including getting the health care financial assistance we need. You may find answers at California Covered

I am self-employed and worried about making it. Can you help?

There is help for self-employed individuals. You can start by checking with the Employment Development Department

Do I have to pay all/on time/any of my taxes?

There are many new rules associated with tax deadlines and payments for both State of California and Federal taxes. The information below may be helpful in answering your questions:

And: https://www.irs.gov/newsroom/filing-and-payment-deadlines-questions-and-answers

Otherwise, please reach out to a qualified tax attorney or tax accountant to assist you. This link may be of use to answer some of your tax related questions

Business

I need short term money for my business now, can you help?

The SBA has started a short-term bridge program that you can learn about by downloading this PDF. You can also apply for many different types of loans, including the Paycheck Protection Program loan, on the SBA website

My business needs help, where can I look?

There are hundreds of resources, links, and agencies available to help during this public health crisis. Browse this FAQ for questions someone else may have asked. Check back here frequently for updates, so this website is evolving as the information is shared from our Federal, State, Regional and Local partners. You can start your search here:

I need help filling out my loan applications. Can someone help?

There’s a lot to keep track of with the disaster loan recovery programs. Importantly, it’s always wise to keep some items on hand and up to date like, most recent two years of tax returns, last three months of bank statements, and be sure to know your individual and business credit score. If you have a bankruptcy, have the paperwork associated with it and be able to explain it to the lender. Here are some regional partners that can help you with your loan paperwork:

I don't qualify/am low wealth/am undocumented. Can I still apply for funding for my business?

Yes – the California Infrastructure and Economic Development Bank and the Governor’s office have created a fund that you may qualify for. Email the CIEDB here

Will my landlord/bank evict/foreclose on me if I don’t pay my rent?

Both the Federal and State governments have provided temporary provisions that prohibit evictions and foreclosures under certain circumstances with a number of exceptions (such as, you already had an active eviction/default notice prior to the rule approval). Governor Newsom’s office in California has also issued an executive order, which can be found here. We recommend that you familiarize your landlord/lender with this action by the Governor. If necessary, hire a qualified attorney to assist you. If you have been locked out of your business, please call the City help line and you will be directed to the appropriate staff person.

I am worried I will have to let-go/layoff/furlough my employees, what can I do?

We are all concerned about unemployment during this time, and we want to direct you to the right resources. First, if you have already had to face the difficult choice of reducing your staff, please direct them to our Unemployment FAQ.

If you are able to keep your employees, there are many loan programs from the SBA, including the Paycheck Protection Program loan, that assist businesses that keep their employees throughout the public health crisis. In addition, the State Employment Development Department has resources for both employers and employees

Do I have to pay all/on time/any of my taxes?

There are many new rules associated with tax deadlines and payments for both State of California and Federal taxes. The information below may be helpful in answering your questions:

And: https://www.irs.gov/newsroom/filing-and-payment-deadlines-questions-and-answers

Otherwise, please reach out to a qualified tax attorney or tax accountant to assist you. This link may be of use to answer some of your tax related questions. 

Are there rules and laws I should be aware of as an employer?

The public health crisis is unprecedented and new laws and regulations emerge weekly, if not daily. It is important to consult with a reputable attorney if you have questions. However, a good start for employer questions and resources may be with the Employment Development Department

Can I stay open?

We’ve compiled a list of essential businesses, which you can find here.

I’m worried about my employees getting sick. What can I do?

This is a challenging time for everyone, including those that come in contact with people frequently due to their job requirements. Talk to your employees about your concerns. You may find additional information on the OSHA website

Unemployment

My hours have been reduced and I don’t know what to do.

This is a difficult time for many people. Know that there are many resources to help. One place that may be helpful is the state Employment website. Scroll down to “Reduced Work Hours.” You can also find help at the Federal Department of Labor

I have been laid off/fired/furloughed… what do I do?

This is a difficult time for many, many people, including those that have lost their jobs due to COVID. Fortunately, there are a number of resources available to you:

In addition, the State of California has set up a website specifically for your needs, which you can access here. 

Are there rules and laws that are protecting me as an unemployed individual?

Yes. Some laws and regulations are changing rapidly in response to the public health crisis. While it is always important to hire a qualified attorney to represent you when needed, you may find many answers to your employment questions on the Employment Development Department website

Someone has shut off my power/water/utility! What can I do?

Right now, there is a prohibition against stopping utility services due to the public health crisis. Each utility has its own rules and regulations. You may be able to find information at each of the utility websites:

I want to go to work, but my employer is closed. Should/can I go to work?

Contact your employer for that information, however there is a list of essential workers identified by the state

I am self-employed and worried about making it. Can you help?

There is help for self-employed individuals. You can start by checking the website of the Employment Development Department

Do I have to pay all/on time/any of my taxes?

There are many new rules associated with tax deadlines and payments for both State of California and Federal taxes. The information below may be helpful in answering your questions:

And: https://www.irs.gov/newsroom/filing-and-payment-deadlines-questions-and-answers

Otherwise, please reach out to a qualified tax attorney or tax accountant to assist you. This link may be of use to answer some of your tax related questions

My employer is making me work and I’m worried about the getting sick. What can I do?

This is a challenging time for everyone, including those that come in contact with people frequently due to their job requirements. Talk to your employer about your concerns. You may find additional information on the OSHA website